Who we are and what we do

Our Services


A boutique management consultancy specialising in customer service operations and transformation programmes, using a "whole system" approach that is proven to deliver improved efficiency and greater levels of customer and employee satisfaction

Better Thinking


Our change methodology is based upon the Vanguard Method of Systems Thinking, a methodology which our personal experience as practitioners  has enabled us to further develop . We are experts in applying this method in large and medium scale Sales & Customer Service operations. Find out more about what Systems Thinking is and how it will help you to think better!



Robotic Process Automation (RPA) has been called the "democratisation" of technology. It allows Operational teams to take control, by automating processes but with no need to change the underlying IT systems. Contact us to talk about how RPA and other automation technologies could help your Operation deliver greater efficiency.

Operational Heath-check


A quick, low cost and zero risk way of finding out how Better Thinking could help transform your Service Operation. We offer a 2 week fixed cost introductory review, at the end of which we will share with you our insights and propose a plan of action, which you are free to take forward with or without or ongoing support.

Systems Thinking Training


We offer a 2 day, fixed price training session for up to 12 people. This is a great way of introducing your leaders and teams to Systems Thinking, full of practical examples and role plays, combining both theory and practice.

This training session has been delivered to over 1000 leaders globally, from CEOs to team leaders.



We'll be developing our FAQs in due course, but for now if you have a question, please don't hesitate to get in touch.

Call us on 07551 663678 or email rob@better-thinking.co.uk

Call us on 07551 663678 or email rob@better-thinking.co.uk

Get Started Today

Where does your business need more support? We offer a broad range of services and packages that can be customized to your needs. Send us a message today, and we can start you on a path to success. 

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Better Thinking

Brooke, Norwich, Norfolk, England, United Kingdom

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