Better Thinking is based on a systemic approach to problem solving, sometimes known as "systems thinking." This means understanding how the different parts of the organisation interact, and aiming to improve the whole, not just tinkering with individual parts. It also means being prepared to challenge long held assumptions about how things should be done. The good news is, anybody can become a Better Thinker. All you need is an open mind!
Interim senior leadership of contact centre and service based organisations, in either Operational or Transformation roles